Customer service Questionnaire 2022

Thank you for taking the time to fill out our customer service survey. We appreciate you giving us your feedback on how we did in 2021 and what we could be doing better. All answers will ONLY be shared with Darren, our Managing Director, and he would appreciate you being brutally honest with your feedback. Many thanks, Bluestones Medical

Name(Required)

First Last

Phone(Required)

Email(Required)

Please select which team you work for(Required)

Bluestones Medical - North

Bluestones Medical - South Wales

Bluestones Medical Complex Care

How happy are you with the service you have been receiving from Bluestones?(Required)

Overall, how would you rate the level of industry knowledge of the Bluestones Team that you work with?(Required)

If you have ever had an issue or complaint, how effective would you say our response to helping you was?(Required)

Based on the level of customer service you have received from us, how likely would you be to recommend us to a friend?(Required)

How would you rate the relationship you have with members of the Bluestones Medical Team?(Required)

Do you feel that the Bluestones Medical team cares for you and your professional development/goals?(Required)

Yes	Sometimes	No

If you were to have a better relationship with the team, would you be more likely to pick up more shifts through Bluestones Medical?

Yes

Maybe

No - It wouldn't make a difference

Not applicable - I already have a great relationship

Based on the level of customer service you have received from us alone, would you say it has been good enough to result in you staying loyal to us, rather than leaving us to go to a competitor?(Required)

Yes	Maybe	No

Are you interested in working across other settings that we place into at Bluestones Medical and Bluestones Medical Complex Care?(Required)

Yes - tell me more

I am fine where I am at, I don’t know what other settings I can be placed within

Have you spoken to a member of our in-house Clinical Team – who are registered nurses?(Required)

Yes

I didn’t know that you had a Clinical Team I could get support from/talk to

Who, within Bluestones, do you feel really goes above and beyond for you consistently? Whos service really stands out?(Required)

We want to build careers for our Marvels at Bluestones – what training do you feel we should be providing?(Required)

In your own words, please tell us how we could improve the level of customer service you receive from us(Required)

If you were the Managing Director – and this was your agency – what changes would you make to better Bluestones Medical / Bluestones Medical Complex Care?(Required)

Phone

This field is for validation purposes and should be left unchanged.

Customer service Questionnaire 2022

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