Customer service questionnaire

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Your opinion matters to us.

Here at Bluestones Medical, we strive to provide our Marvels with the best possible customer service. We want your experience with us to be an enjoyable one, so to help us understand how to serve you better, we invite you to fill out our customer service questionnaire. Your feedback will help us create an even better experience for you and your fellow Marvels. We appreciate your time, effort, and honesty, and thank you for being part of our journey!

We’ll keep you updated in our upcoming newsletter about the changes we’re making off the back of the feedback we receive.

Name

First Last

Annette Leavy and Arthur Rhodes are both registered professionals, each with over 30 years of nursing experience. They make up our clinical team and conduct all our interviews with our Marvels. Think back to when you had your interview and use the matrix below to rate your experience.

As an on-framework agency, there is a certain level of complaince we must adhere to. Our candidate development team supported you throughout the onboarding and compliance process. Think back to this time and use the matrix below to rate your experience.

You’re now an official Bluestones Medical Marvel. Since working your first shift with us, how would you rate your experience?

Since joining us, how satisfied have you been with the amount of shifts or block-bookings that we have available for you?

How likely would you be to recommend us to a fellow healthcare professional?

Delivering a great service to our Marvels is at the heart of everything we do. Focusing on customer service alone, what suggestions do you have that could help us to improve?

Caring for the health and wellbeing of our Marvels is of utmost importance to us and over the past year, we have invested in an industry-leading benefits scheme (Rapid Pay, free Blue Light Card, £300* refer a friend scheme, free private healthcare etc). Are you aware of all the benefits that are available to you and what is your opinion on them?

Why did you decide to join Bluestones Medical and not another healthcare agency?

We want to build genuine strong relationships with all our Marvels. What advice would you give us on how we can improve the relationship we have with you or how we could better support you?

We want all our Marvels to feel appreciated and valued. Do you feel valued and appreciated by us and if not, why?

Would you like us to contact you to follow up on these responses?

Yes

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